How it works - Contract Harmonics

Contract Harmonics helps organisations Assess, Analyse and Improve their commercial relationships. The process relationally profiles commercial agreements, gauging the quality of the relationship and the level of trust, and offer insights for performance improvement.

ASSESS

Discover the relational qualities of the commercial relationship

RELATIONAL IMPACT ASSESSMENT
Contract profile created and key personnel assigned to contract undertake relational assessments.

ANALYSE

Understand, analyse and report relational assessment results

RELATIONAL PROFILE REPORT
Report is generated profiling the relational qualities of commercial relationship with insights for improvement.

IMPROVE

Apply knowledge to improve relationship performance

PERFORMANCE IMPROVEMENT ACTIVITIES
Organisations act on report outcomes and opportunities to improve commercial relationship.

Assess

Discover the relational qualities of the commercial relationship

Contract

Your relationship manager gathers key details of commercial agreement as well as performance from recent period. Lead personnel assigned to agreement invited to undertake assessment diagnostic.

Diagnostic

Lead and management personnel undertake the 8 minute assessment to determine how they engage and interact with their counterparts in the commercial relationship.

Context

Responses are based on lead and management personnel’s relationship with the counterparty’s personnel assigned to the nominated commercial agreement.

Contract, Context and Questions

Our Relational Impact tool allow us to effectively gather the right key data that not only describes the agreement, but also provide context for the relational assessment process.

Analyse

Understand, analyse and report relational assessment results

Report

A report is generated that profiles the relationship qualities between the parties to the agreement. At the heart of this report is the Relational Impact Profile.

Understanding

Gain a high level understanding of the commercial relationship as seen through the relational contract lens, together with the quality and level of trust.

Interpretation

You can order a high level SWOT analysis report, based on the outcomes of the assessment process. (In application purchase)

Relational Impact Profile

The Relational Profile is a visual representation of the qualities of the commercial relationship. It provides the high-level overview which enables organisations to understand and analyse the assessment results.

Key Features

The Relational Impact Profile represents the relationship between the key personnel of the Buyer and/or Supplier organisations assigned to manage commercial agreements. For each agreement, it identifies and measures:

Level and quality of Trust between the parties
Amount of potential Friction within the agreement
Level of Harmony within the management team
Where it lies on the Relational-Transactional spectrum
Relational contract norms strengths and weaknesses

Improve

Apply assessment results to improve and maintain relationship performance.

Improvement program

Organisations self-interpret the relational contract report results to plan and develop a program of improvement activities.

Execute program

Organisations self-implement the improvement activities into business, management team and commercial agreement.

Monitor

Monitor and assess commercial relationship and performance, including governance, KPIs and cost to manage contract.

Too busy to do this yourself? Contact us to discuss how we can help you.

Introducing the Relational Impact Norms

The Relational Impact Profile is comprised of six relational norms that represent a key aspects of a commercial relationship. Namely: Integrity, Solidarity, Equality, Commitment, Agility and Harmony